Returns and Exchange Policies

100% RETURNS & MONEY BACK WITHIN 30 DAYS OF PURCHASE

At Burrows & Co we want to make sure you are totally in love with your purchase and 100% happy. We want you to ENJOY a relaxed, lovely experience with us and feel confident as a result of a carefree online shopping experience. We offer you this: if its not the right size or its just not you, please contact us for whatever reason, all you need to do is return the item in the same condition that you received it in.

Swimwear can be returned ONLY if it is unworn, and in its original condition with all tags and protection stickers attached. Underwear must be worn when trying on swimwear for hygiene reasons and hygienic liner still in place. IF all above is followed, we will REFUND you 100%, No questions asked.

All items returned for refund must be returned in the original condition with tags attached (unless faulty) within 30 days from the date of purchase.

OUR RETURN & EXCHANGE POLICY

Swimwear can be returned ONLY if it is unworn, and in its original condition with all tags and protection stickers attached. Underwear must be worn when trying on swimwear for hygiene reasons. IF all above is followed we will REFUND you 100%, No questions asked.

We accept exchanges and refunds (excluding the cost of original shipping) on all our pieces.

We only ask that the goods purchased to be in original condition and have not been WORN or WASHED.

The shipping cost incurred for returning the items to Burrows & Co for an exchange or refund is NOT covered by us.

If you request an exchange however, we will cover the shipping cost to send the new Goods out to you again

Sale items are non-refundable; only an exchange or credit voucher will be offered.

EXCHANGES & RETURNS

Please use the Contact page and provide the details of your order and we will get back to you with a solution asap!

HOW DO I ORGANISE A RETURN?

Just email us at info@burrowsandco.com.au and we will give you all the details you need :)

Please note we are not liable for the loss of goods that are returned. PLEASE NOTE that It would be best to use a registered postal service to return goods, and keeping a record of the tracking details.

We will process your return within 24hrs of receiving it.

For Exchanging, we will send your new Item and email you a new tracking number

When Refunding, we will refund you in the way that you paid and email you once this is completed.

WHAT IF MY ORDER ARRIVED DAMAGED OR THERE IS A FAULT?

We try to make sure this doesn't happen as we triple check all our pieces before they go out to ensure customer satisfaction so that you can enjoy the sand and the salt water as soon as they arrive. If for some reason you receive damaged goods or there is a manufacturing fault, please contact us immediately atinfo@burrowsandco.com.au so we can assist you and sort out the problem as quickly as possible.

FREE SHIPPING ON ORDERS OVER $75 WITH IN AUSTRALIA ONLY.

Whether you lay and play on the beaches of Noosa, Byron Bay or Margaret river, you'll get free shipping within Australia for every purchase over $75. Yeah, no hidden extras at the checkout! It's our gift to you!!

TERMS & CONDITIONS

All prices on our Burrows and Co web page are shown in Australian dollars $AUD.

We provide FREE shipping for purchases over $75 dollars within Australia only.

Worn items will not be refunded or exchanged under any circumstances for hygiene reasons. Items must still have all tagging and labels attached. When a hygienic liner is provided, this MUST not have been removed to be able to exchange or refund.

If we are unable to supply an ordered product for any unforeseen reason, we will get in contact with you ASAP to see what we could work out such as replacing the item with other style or refunding. All refunds are returned into the original account and use the same payment method of the original purchase.

Under Australia laws, Burrows and Co have all rights to change or discontinue products at any time without stated reason, and to change pricing and wording on our web page without notice. Burrows and Co can also change terms and conditions if needed to align with market changes or due to business discretion.

Please be aware that colour and brightness of images may appear different on different devices. Please contact us if you have any enquiries about productsinfo@burrowsandco.com.au We are more then happy to help.

CUSTOMER CARE

@ Burrows and Co, we want to make sure we look after our burrow babes in every way possible. To do this, we will ensure our web page is up to date with the current stock in our warehouse, display correct information on our products, pricing and availability. We are more than happy to answer any questions or provide info you would like so please you are more then welcome to drop us a line at info@burrowsandco.com.au.

If for some silly reason something went wrong, we will contact you ASAP to sort out a solution that will still have you beaming rays of sunshine! Xx